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Introducing Fanbase, the First Customer Analytics Suite for Venues and Promoters

By , Marketing Communications Manager in News on

Listen up everybody. We have some big news to share. As you may have seen in the news this morning, today we’re very excited to be announcing the release of Fanbase, the first customer analytics suite for venues and event promoters.

If you’ve been a regular at your favorite venue but never get so much as a high-five for your loyalty, Fanbase is here to make sure you get the recognition you deserve. Built into the existing Ticketfly platform, Fanbase allows promoters to easily identify their top fans and reward them with offers like exclusive presales, premium seating, merchandise and VIP access.

Fanbase measures more than a dozen key factors to generate its rankings, including number of tickets purchased per order, number of shares and tweets per order, and sales that originate from social activity (when customers explicitly grant us access to their social activity on Facebook and Twitter). Fanbase also includes sophisticated technology that helps clients flag ticket resellers to protect music fans.

“Fanbase gives fans a voice and gives venues new insight into who their best customers are.” – Sarah Marasco, Box Office Manager, World Cafe Live

Our team recognized the need to develop Fanbase after observing how important hyper-loyal customers are for live events, and seeing how hard it has been for promoters to connect with these fans. In 2012, we found that seven percent of ticket buyers account for a total of 24 percent of ticket orders for venues and promoters using Ticketfly. Fanbase helps promoters reward these top fans and keep them coming through the door.

“Fanbase gives us a lot of different options to reward our top fans. For the first time, it’s making social media quantifiable.” – Reid Benditt, Marketing Director, Union Transfer

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Ticketfly Tours: Portugal. the Man, The Neighbourhood, Sea Wolf

By , Marketing Operations Manager in Editor's Show Picks, Music, Our Favorites, Show Reviews, Ticketfly Clients on

Time to break out the shorts and tees, catch some rays, and get your tickets for Portugal. the Man, The Neighbourhood and Sea Wolf at a Ticketfly venue near you.  Summer can’t come soon enough!

PORTUGAL. THE MAN:

Alaska’s prolific Portugal. The Man ambitiously (and impressively) released seven albums between 2006 and 2011. The guys may have broken their album-per-year streak, but they’ll be taking their eccentric rock show back on the road in support of their Danger Mouse-produced eighth record, Evil Friends, slated for June release on Atlantic.

Concerts currently on sale via Ticketfly:

6/8: 9:30 Club – Washington, DC
6/11: Phoenix Concert Theatre – Toronto, ON
6/18: The Vogue – Indianapolis, IN

Check here for newly announced events.

 

THE NEIGHBOURHOOD:

Mysterious and brooding, yet unmistakably pop, the Newbury Park, CA quintet, The Neighbourhood, have stepped out of “Sweater Weather” into spring with their Columbia Records debut album, I Love You.  WIth a tireless tour schedule on the horizon, The Neighbourhood‘s atmospheric, genre-bending blend of rock and R&B is proof that hipsters and boy bands can co-exist.

Concerts currently on sale via Ticketfly:

5/22: Fremont Country Club – Las Vegas, NV
5/28: Club Congress – Tucson, AZ
5/30: The Gothic – Englewood, CO
6/4: The Vanguard – Tulsa, OK
6/11: The Social – Orlando, FL
6/22: Main Street Armory – Rochester, NY
6/25: Union Transfer – Philadelphia, PA
7/5: Varsity Theater – Minneapolis, MN
7/12: Wonder Ballroom – Portland, OR

Check here for newly announced events.

SEA WOLF:

Part poet, part melodic illustrator, Sea Wolf frontman and songwriter, Alex Brown Church, continues to bring his honest melancholy to the stage in support of his fourth release on Dangerbird Records, Old World Romance.  If mellow, acoustic balladry is up your alley, this tour is not to be missed.

Concerts currently on sale via Ticketfly:

5/17: The Glass House – Pomona, CA
5/23: Doug Fir Lounge – Portland, OR
5/29: The Riot Room – Kansas City, MO
6/1: Mad Planet – Milwaukee, WI
6/11: The Pour House Music Hall – Raleigh, NC
6/16: Club Dada – Dallas, TX
6/19: Crescent Ballroom – Phoenix, AZ

Check here for newly announced events.

Everything You Need for BottleRock Napa (Including A Festival Map!)

By , Marketing Coordinator in Festivals, Ticketfly Events on

BottleRock Napa is this weekend. Are you ready for The Kings of Leon, The Black Keys, Zac Brown Band? (Neither are we.) It’s going to be a wild weekend in Napa, so be prepared! Here’s a checklist of everything you’ll need:

1. TICKETS 

Still don’t have tickets? No worries. Tickets are still available online and there will be a Box Office at the festival entrance.

2. TRANSPORTATION
  • Carpool: BottleRock is providing plenty of parking, and shuttles will take you the short ride (~2 miles) from the parking lot to the festival gates. Parking pass prices are determined by how many people you arrive with: 1-3 people/car will be charged $30, 4 people/car will be charged only $3, and more than 5/car will be FREE. We highly recommend getting your parking pass in advance so you can cruise right in.
  • Uber, Lyft, SideCar, or just a traditional ol’ cab: Uber will be sending a fleet of black cars north to Napa just for BottleRock. Download the car service app to get rides to and from the festival, after parties, and your bed. Download Lyft or SideCar too. They’ll also take you all around the SF Bay Area. Want a traditional taxi? Call Yellow Cab Napa Valley: (707) 266- 3721
  • Walk, bike, or take public transit! If you’re a local, please walk, bike, or take public transportation. The weather is going to be beautiful!
3. LODGING

Tickets to BottleRock are going fast, and so are hotel rooms in Napa. BottleRock has partnered with a bunch of nearby hotels, and will help you find a place to crash. Check out all their suggestions here.

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News from the North: Ticketfly Canada is Making Moves!

By , Marketing Communications Manager in News, Ticketfly Clients on

Photo Credit: Barr Brothers Band via Courtney Lee Photography

(Note: This is a guest post from Dave Lock in our Toronto office, who will be bringing us a regular update on all things north of the border.)

It hasn’t been very long since we announced our official expansion into the Canadian market, but a lot of heads are already turning; and we couldn’t be happier with our early success. Since our big coming out party at Canadian Music Week in March (thanks again to Caplansky’s & The Horseshoe Tavern!), Ticketfly Canada has been extremely busy working with a variety of new partners to improve the live event experience in Canada.

Without further adieu, we are proud to introduce the following clients to the Ticketfly Canada roster:

TURF – The Toronto Urban Roots Festival, in its inaugural year, is taking place at Fort York – Garrison Commons, July 4-7, and promises to deliver set after set of incredible acts, including the likes of The Arkells, Belle & Sebastian, Neko Case, Hannah Georgas, Matt Mays, She & Him (we all have the biggest crush on Zooey), The Wooden Sky, Yo La Tengo, and a ton more. Early Bird 4-Day Tickets are already sold out, and the “All-In” pricing means no hidden taxes or fees (Yay Ticketfly!). Purchase your tickets here.

SLED ISLAND – I would end up with Carpal Tunnel Syndrome if I wrote out every single one of the amazing bands playing Sled Island this year. From Bear Mountain to Walter TV (the Mac Demarco side project), and everything in between (including the Thermals and Mac himself), this Calgary festival is always a “must-attend” on my list. In fact, you might just see me rocking my Ticketfly hoodie next to the stage. You can check out the full lineup here, and grab your festival passes too.

DAKOTA TAVERN – Everyone’s favourite bar [Ed: See, he's a real Canadian!]. Well, at least it’s mine. And, I might be a bit biased. But some of the most magical shows in Toronto have taken place in this legendary bar, and we couldn’t be more excited to have them on board. The room lends itself to a relaxed, comfortable vibe, and delivers a true party at every show. If you’ve ever been, you know exactly what I’m talking about. And if you haven’t, I suggest you put it on your list. Just remember to get there early. The place is always packed. You can check out the upcoming shows at the Dakota here.

SEAHORSE TAVERN – Welcome to the East Coast! The Seahorse Tavern is the most recognizable venue in Halifax; if you’ve ever played in a touring band in Canada, you know the Seahorse. They’ve been kicking around for over 60 years and are still going strong. And if that wasn’t enough, they were the first establishment in the city to EVER be granted a license to sell beer. A venue after my own heart. Check out upcoming shows at the Seahorse Tavern here.

Photo credit: Dwayne Gretzky via Andrew Williamson

On top of these amazing new clients, we’ve been very fortunate to have even more incredible promoters, festivals, events, and venues come on board in the past few months. Here are just a few more clients who have joined the Ticketfly Canada family:

So, here’s to us, Canada. Let’s grab a bottle, hit the front of the stage, and enjoy another great set. I’ll see you there.  - Dave Lock

Ticketfly Causes: Yosemite National Park

By , Marketing Communications Manager in Ticketfly Causes, Ticketfly Employees on

Every day, non-profit organizations around the country depend on volunteers to carry out their missions, from after-school programs to health clinics, neighborhood watch groups to food drives. In fact, over a quarter of Americans volunteer for at least one group in a given year. That’s a great start, but we think that we can do even better, in part by helping make sure that busy workers are able to take the time they need to give back.

As part of our Ticketfly Causes initiative, Ticketfly is proud to team up with organizations like HeadCount and Sweet Relief Musicians’ Cancer Fund, and to support our full-time employees in taking up to three VTO (volunteer time off) days per year for the cause of their choice. Here’s the story of how Brandy Hartley, Senior Manager of Product and Client Marketing, spent a recent volunteer day in Yosemite National Park.

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9:30 Club is Rolling Stone’s #1 Big Room in America, The Trocadero Also Honored

By , Marketing Communications Manager in Awards, Music, Ticketfly Clients on

You may remember that Ticketfly dominated Rolling Stone’s list of Venues that Rock in the “Rock Club” category last month. Well, the good news just keeps rolling, pun intended. Ticketfly partner 9:30 Club just took the top spot of all the “Big Rooms,” amidst some very stiff national competition. The Trocadero in Philadelphia also made the cut, a great downtown theater and music venue that dates back to 1870!

Congratulations to two amazing venues and great partners. If you live anywhere near either of these venues and haven’t made the trip to check out a show, you’re missing out. Upcoming shows at 9:30 Club include Johnny Marr of the Smiths, The Presets, James Blake, the Dandy Warhols, and Father John Misty. The Trocadero is bringing some great artists as well, like Johnny Marr, 2 Live Crew, The Psychedelic Furs, Juanes, and She & Him.

Photo: Rebirth Brass Band at 9:30 Club, www.facebook.com/JeffKrentelPhotography

Mad Decent Block Parties Are Back!

By , Marketing Coordinator in Ticketfly Clients, Ticketfly Events on

Diplo never sleeps. He just released the new Major Lazer album and continues to work on endless collaborations with other celebrated artists (like Snoop Lion’s “No Guns Allowed”). And last, but certainly not least, Diplo’s crazy-cool record label, Mad Decent, just announced the return of their summer block parties across the U.S. and Canada.

Early-bird tickets to the Mad Decent Block Parties are on sale for $20. Not only are they cheaper and for a limited time only, but purchasing an early-bird ticket also gets you a FREE 30 day membership to Mad Decent’s premium service on Drip.fm. The early bird gets the worm! Tickets are going fast, and prices will increase when the regular on-sale begins 4/30. Peep the 2013 schedule and get your tickets now:

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The Oregon Zoo Celebrates 35 Years of Live Music

By , Marketing Coordinator in Ticketfly Clients, Ticketfly Events on

Most people go to a zoo expecting live animals, but at the Oregon Zoo in Portland, you can also expect great live music. In 1979, the zoo became the first in America to host a summer concert series and they’ve been throwing great summer concerts ever since. In celebration of their 35th anniversary, the Oregon Zoo Summer Concert series is back from June to September with an exciting schedule of world-class artists.

Get your tickets now! Concert tickets grant admission to the zoo the day of the show.  Also, you can become a member of the zoo today for exclusive concert pre-sale access and many other benefits.

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ArtPadSF: Shaking Up Art and Music at the Iconic Phoenix Hotel

By , Marketing Coordinator in Ticketfly Clients, Ticketfly Events on

ArtPadSF, a boutique and avant-garde art fair, is returning to The Phoenix Hotel in San Francisco May 16th-19th. The city’s most provocative hotel will be filled with contemporary art installations from first-class local and international artists. Whether you’re an art enthusiast looking to add a piece to  your collection or just want to have a good time, mark your calendar for ArtPadSF. Get your 1-day ($15) or 3-day ($35) passes now.

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