Today is a Good Day to Change (All) Your Passwords

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As you may have heard by now, one of the technologies that’s supposed to keep private information secure across the Internet has had unreported problems for a while. During that time it’s possible that attackers may have had access to information we all thought was being transmitted securely – like passwords.

The good news is that none of our consumer or partner-facing systems use the version of OpenSSL that has been affected by the Heartbleed bug, and over the last 24 hours we’ve verified that all our systems are secure against this threat.

However, as your mom always says, you can never be too careful. We strongly recommend that you change your Ticketfly password. It only takes 15 seconds, which is less time than it’s taken you to read this post. (If you log in through Facebook then you don’t have to do anything special on the Ticketfly side; but you should probably change your Facebook password, just to be safe.)

Some of the other sites you use may still be vulnerable. For those sites you will want to change your password after they report having implemented a fix. And remember, when you do change all the rest of your passwords, it’s a REALLY GOOD idea to use different passwords for different sites. We know it’s a pain, but it’s worth it.

Photo Credit: Forbes

Words from our CEO: Remembering Music Industry Legend Mo Morrison


The music industry lost a close friend on Monday night, and it is with great sadness we grieve the passing of Mo Morrison. We wish the best for his family and all the lives he touched. Here are some words from our CEO Andrew, a great friend of Mo:

Mo was an amazing event producer: calm under pressure, loyal, protective, whip smart and a sheer pleasure to have around.

My good friend Mo Morrison passed away a few nights ago and I feel compelled to say something about him. He was immensely special to me.

I remember the day I first met Mo like it was yesterday. It was 2002 or so. Brian Cooper, my CFO on Field Day, and I met Mo at some Italian joint in the Flatiron District of Manhattan. Steve Lemon, my production manager on Field Day, had to go tend to some family business and could no longer work on the festival. This made me very nervous as we liked Steve and felt like we were in good hands. Steve told us that his partner Mo Morrison would fill in in his stead.

I remember thinking Mo Morrison…like, the Mo Morrison is going to take over production management duties on my festival? Mo’s reputation preceded him. I knew that he spent many years on the road with the Grateful Dead and had worked with artists including Michael Jackson, the Rolling Stones and Prince, among others.

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Ticketfly Tours: The War on Drugs, Chromeo, and YelaWolf


Spring is in full-bloom, and festival season is officially upon us. The best concerts are popping up all over the country, so it was tough to pick only three artists for this month’s Ticketfly Tours. We honed it down the The War on Drugs, Chromeo, and Yelawolf. Whether you’re into indie-rock, funk, or hip hop, we’ve got a show near you:


Philadelphia indie-rock band, The War on Drugs, is making major waves with their most recent release Lost in the Dream (released March 2014 on Secretly Canadian) and two hour live sets this tour. With Don Henley-esque vocals and hints of Dylan, Petty, and Springsteen, The War on Drugs’ new, energetic sound earned them an 8.8 Pitchfork review, and they’ve already hit the #26 spot on the Billboard 200 charts.

4.7: Crescent Ballroom – Phoenix, AZ
4.8: Club Congress – Tucson, AZ
4.10: Mojo’s – Columbia, MO
4.13: Town Ballroom – Buffalo, NY
4.14: The Horseshoe Tavern – Toronto, ON
4.15: Lee’s Palace – Toronto, ON
4.14: The Horseshoe Tavern – Toronto, ON
4.18: 9:30 Club – Washington, DC

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Are You Ready, St. Louis?


The Ready Room is a brand new 8,000-square-foot venue in St. Louis’ emerging Grove district. Run by a long-time Ticketfly partner, Firebird talent buyer Mike Cracchiolo, it’s no surprise that the artists scheduled to perform at his new venue are already impressive. Ready Room opens their doors tonight for their first show with of Montreal.

See it first! Break in the new space at an upcoming show:

4.2: of Montreal
4.4: Kate Nash
4.11: Get Scared
4.17: Mates of State
4.18: Blackjack Billy
4.26: The Faint
4.30: The Devil Makes Three
5.8: The Dandy Warhols
5.17: Laura Jane Grace (of Against Me!)
5.27: Kishi Bashi
6.5: The Old 97’s
6.18: Hoodie Allen
6.19: Langhorne Slim and the Law
6.24: Swans

For updates, follow @TheReadyRoom on Twitter and like them on Facebook.

FlyTips: 4 Simple Steps to Sizzling SEO

So, what is SEO exactly? Search engine optimization (SEO) is a set of actions you can take to help boost the ranking of your website in “organic search” or “free search” results.

Good SEO practices are the best (and virtually free!) way to get your brand in front of new customers.

One of the key changes in search over the last few years has been the inclusion of popularity and relevance signals in search result rankings. Popularity signals come from the quality and quantity of links to your website and the context in which they are shared. Relevance signals come from the context of keywords on your website related to your location and your business.


When you think of your website design, what information do you think your customers are most interested in? While it’s okay to “set it and forget it” with evergreen content like your address and hours, everything else should be updated on an ongoing basis.

Example: The Crocodile prominently features their logo, upcoming events, and other key info


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Fan Data: The Journey From Analysis to Action


Data is the fuel that powers our integrated ticketing and digital marketing engine at Ticketfly, informing our product roadmap by identifying the biggest opportunities to improve life for venues, promoters, and fans. Last year, we launched Ticketfly Fanbase, the first fan analytics suite for live events, which helps our partners analyze vast amounts of fan data to build loyalty and increase ticket sales.

To explore best practices for using fan data to drive business results, our VP of Marketing, Kristina Wallender, brought together a SXSW music panel of experts in Austin, TX earlier this month. Panelists included Alex White (CEO, Next Big Sound), Julien Mitelberg (CEO, Bandsintown), and Nate Auerbach (Music Strategist, Tumblr). Together, the group used their data mining and decision-making experience to answer the question, “How do you analyze fan data to understand, grow, and monetize fan communities?”

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Forest Hills Stadium Resurrected to Original Glory, Opening with Zac Brown Band 6/21


Forest Hills Stadium is a peaceful retreat just 15 minutes outside Manhattan. In the past, this iconic sports stadium was put to proper use; bands like the Who, the Stones, and the Beatles drew crowds of people out of the city and into the stands year after year. After nearly 20 years of silence, broken by a sold-out Mumford & Sons show last summer, Forest Hills has been renovated for a unique concert series that will slingshot the stadium back to the forefront of New York’s summer music scene.

We’re thrilled to partner with Madison House Presents and sell tickets to the stadium’s first show since the remodel with the three-time Grammy award-winning Zac Brown Band on June 21st. Tickets go on sale today at 10AM EST. Get tickets before they’re sold out. 

Our CEO Andrew Dreskin is especially proud of this new partnership because he has fond memories of visiting the stadium as a child.

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2013 By the Numbers: Ticketfly Passes Half a Billion in Sales (INFOGRAPHIC)

Ticketfly has been in the news a lot recently. You may have seen our CEO Andrew Dreskin on Bloomberg TV discussing the future of live events technology, or articles about the great perks we offer our employees (like free concert tickets and paid volunteer time off), the successful launch of our partnership with Burning Man, and how we’re helping push the live events industry forward with a progressive technology platform and unparalleled service.

2013 Infographic First Section

We wouldn’t be where we are today as a company without the rapid growth we’ve seen since our inception, and last year we continued to be unstoppable. In 2013, Ticketfly reached over half a billion dollars in gross ticket sales, only four years after selling our first ticket, and processed over 11 million tickets, enough to reach from Seattle to Los Angeles. The team also released Ticketfly Fanbase, the first-ever customer analytics suite for live events, launched our first international office in Canada, and added some of the best venues, promoters, and festivals in North America to our family, including Higher GroundCat’s Cradle and Black Cat (two of the coolest cats on the East Coast…), the Toronto Festival of Beer, and the Pitchfork Music Festival.

Check out our full year-in-review infographic below, packed with stats about what made 2013 another great year for Ticketfly and our partners:

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Reliving the Memories: SXSW 2014

SXSW Landing 

From new artists discovered and partnerships formed to Lone Star‘s consumed and tears shed, this year’s SXSW Music conference was a roller coaster of emotions. To our party partners in crime at The Billions Corporation, ScoreMore Shows, The Echo / Echoplex, Collective Concerts, and Banjos to Beats, we raise a glass to you! And to our knowledgeable comrades at Next Big Sound, Tumblr, and Bandsintown, we can’t wait to share a panel riser with you again. Cheers to you all! Our return to motherland of BBQ and queso can’t come soon enough.

On a more serious note, last week’s horrific car crash reminded us how precious and fragile life is. May those who lost their lives rest in peace, and may those injured and affected return to normalcy soon.

Now to recap our favorite + funniest moments of SXSW 2014!
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