Ticketfly strives to deliver products and services with fairness and clarity and to protect your privacy. Please see our Privacy Policy below and direct any inquiries to legal@ticketfly.com.

Protecting your personal information is very important to Ticketfly, and we respect your privacy. This Privacy Policy explains how we use and protect the personal information you share with us. This Policy applies to all users of www.Ticketfly.com (the “Website”) or our services, and to any information provided to us.

By using the Website, you are accepting the practices we describe here.

Pour les conditions de confidentialité en français, cliquez ici.

Information that we collect
When you visit the Website, you provide us with two types of information: personal information that identifies you (such as your name and email address) and non-personal information (such as your IP address and browser type) that does not identify you personally, but gives us information about your computer and about your activities on our site. This information includes your IP address, your browser type, the date and time you access the site, and the website that referred you to our site. We also collect and store information from your computer using “cookies.” A cookie is a small file stored on your computer that is tied to information about you. For example, when you sign in to your [My Ticketfly] account, cookies will be used to save your email address and name so the next time you visit your [My Ticketfly] account from the same computer we will “remember” your email address and name in order to make your experience faster and simpler. We may also use “web beacons,” which track your use of the Website in order to provide you with more useful information and a more personalized experience the next time you visit.

If you buy or sell a ticket or enroll in a program or special offer on the Website, we will collect financial information from you (your credit card number and expiration date, billing address, etc.).

From time to time, we also may ask you some questions about yourself (such as your interests and activities, your age, etc.) so we know how to serve you better. You don’t have to answer these questions if you’d rather not.

Finally, we also may receive information about you from third parties (such as updated delivery and address information, purchase history and additional demographic information), and we may allow third parties to display advertisements on our site. These companies may use tracking technologies, such as cookies or “web beacons”, to collect information about people who view or interact with their advertisements on our site. This information allows them to deliver targeted advertisements and judge their effectiveness. We do not provide any personal information about you to these third parties.

Protection; Practical Limitations
We take appropriate security measures to help safeguard this information from unauthorized access and disclosure. For example, only authorized employees are permitted to access your personal information, and they may do so only for limited reasons. We also encrypt credit card numbers and other sensitive information before it is sent from your computer to ours. We also use firewalls to help prevent unauthorized access to your personal information.

We take precautions to ensure the security of your personal information. However, we cannot guarantee that hackers or unauthorized personnel may not gain access to your personal information despite our efforts. You should note that in using the Website, your information will travel through third party infrastructures which are not under our control.

You should always take great care in handling and disclosing your personal information. For example, avoid sending personal information through insecure email. Please refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.

Information Sharing and Disclosure
Ticketfly will not sell, trade, or rent your personal information to others without your consent. Ticketfly may share non-personal information regarding our visitors with our business partners, trusted affiliates and advertisers for the purposes outlined above. Ticketfly may use third party service providers to help us operate our business and the Website or administer activities on our behalf. Ticketfly may share your information with these third parties for those limited purposes. Ticketfly shares your personal information with venues and performers who may in turn potentially share your information with artists.

If we have your express consent, Ticketfly may share your personal information that it collects with business partners, and other third parties that are not affiliated with Ticketfly. Note that if you sign up for service from one of our affiliates, we may ask for your consent to share with such third party partner certain of your personal information. Ticketfly is not responsible for the acts of such partners.

We may transfer any and all information that we collect from users of the services to a Ticketfly affiliate or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Ticketfly’s business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).

In addition, Ticketfly may (and you authorize Ticketfly to) share your personal information with third parties:

  • if Ticketfly determines that it is required to do so by law or to comply with legal process;
  • to respond to a request from the government or another public authority;
  • to prevent prohibited or illegal activities;
  • to assist or support a third party’s theft investigation involving Ticketfly services or a third party’s theft prevention efforts relating to their products;
  • to enforce our Terms of Services or any of our policies or usage guidelines for specific services;
  • if it is necessary in Ticketfly ‘s opinion to do so to prevent, investigate, detect or prosecute criminal offences or attacks on the technical integrity of the services or Ticketfly’s network;
  • if it is necessary in Ticketfly ‘s opinion to do so to protect the rights, privacy, property, or safety of Ticketfly or its employees, Ticketfly affiliates, the users of its services, or the public;
  • to enforce Ticketfly’s rights against you or in connection with your breach of this Privacy Policy or Ticketfly’s Terms of Service;
  • to permit us to pursue available remedies or limit the damages that we may sustain; or if Ticketfly has your consent.

Other websites
Third parties have their own privacy policies that govern their use of your information. There are a number of places on the Website where you may click on a link to access other websites that don’t operate under this Privacy Policy. For example, if you click on an advertisement on the Website, you may be taken to a website that we don’t control. These third-party websites may independently solicit and collect information, including personal information, from you. Importantly, these third parties will have their own privacy policies describing how they use and disclose your personal information. Those policies will govern the use, handling and disclosure of your personal information once you or we have shared it with those third parties. If you want to learn more about other entities’ privacy practices, please review the websites of those third parties. Privacy policies are typically located at the bottom of the webpage you are visiting.

If you have any questions about how a third party handles personal information, please contact that third party directly.

Access to your information
If you have a My Ticketfly account,
Privacy Officer
c/o Ticketfly Legal
111 Townsend Street, San Francisco, CA 94107
legal@ticketfly.com

If you have a [My Ticketfly] account, you also may close your account at any time by contacting Ticketfly customer service at http://support.ticketfly.com/. If you close your account, you will not be able to sign in to your account or access any of your personal information. However, you can open a new account at any time. If you close your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we think are necessary to protect the integrity of the Website or to protect our users, or take other actions otherwise permitted by law.

Please note that if we have already provided information about you to third parties (for example, if we’ve already sent your information to an event provider), or if you’ve given information to a third party (for example, by clicking on a website link taking you to a third party’s website, and you provided your contact information to that third party), retention of that information will be subject to those third parties’ policies. If you receive an unwanted email from a third party, you’ll have to opt-out from receiving further emails from that party itself.

Your Options
You can choose not to provide us with certain information. However, that may result in your not being able to use certain features of the Website because such information may be required in order to use those features. For example, in order to open a [My Ticketfly] account, purchase or sell tickets, or participate in a contest, promotion or sweepstakes, your personal information will be required.

At any time, you can choose to no longer receive commercial or promotional emails from us by clicking on [My Ticketfly] and following the instructions to “manage your email alerts.” You may modify your choices at any time in your [My Ticketfly] account. Also, in any commercial email we send, you will be given the opportunity to opt out of receiving such messages in the future by clicking on the link at the bottom of the email that says “unsubscribe.” It may take up to 10 days for us to process an opt-out request.

Even if you have unsubscribed from receiving promotional emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include, but are not limited to, customer service communications and announcements, purchase notifications and confirmations, administrative notices, and surveys.

Please note that changing information in your [My Ticketfly] account or opting out of receiving promotional email communications will affect only future communications from us. If we already provided your information to a third party (such as an event provider) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party as well.

User content
We may provide areas on the Website where you can post information about yourself, communicate with others, post reviews or upload content (e.g. pictures, videos, audio files, etc.). Such postings are governed by our Terms of Service, so be sure to review them before posting. In addition, keep in mind that postings may appear on other websites or when searches are conducted on search engines on the subject of your posting.

If you post any content to the Website, by electronic mail or otherwise, we will treat it as non-confidential and non-proprietary to you. Information that is posted to the Website shall not be subject to the Privacy Policy and may be publicly displayed and disclosed and otherwise used by Ticketfly or any third party in any way. By posting content to the Website, you authorize us to use or allow others to distribute, reproduce or otherwise use such content. You should not post information about yourself on the website that can be used to identify or contact you, including, but not limited to, your name, home or work address, phone numbers, email address or other such information. If you post such information, Ticketfly cannot prevent it from being used in a manner that violates its Terms of Service, the law, or your personal privacy and safety.

Facebook Connect
Ticketfly offers Facebook users the opportunity to interact with friends and to share on Facebook using Facebook Connect. If you are logged into both Ticketfly and Facebook, when you use the Site’s Facebook connection functions, we will link your Facebook account with your Ticketfly account if the email addresses match. If the email addresses do not match, we ask you if you want to link them and you must validate that you control the accounts. If you are already logged into Ticketfly but not logged into Facebook, when you use the Site’s Facebook connection functions, you will be prompted to enter your Facebook credentials or to sign up for Facebook. By proceeding through any of these scenarios, you grant Ticketfly permission to access your Facebook profile information and to use it in accordance with the Facebook terms of use and this Privacy Statement.

If you are not currently registered as a Ticketfly user and you use the Site’s Facebook connection functions, you will first be asked to enter your Facebook credentials and then be given the option to register and join Ticketfly. Once you register with Ticketfly and connect with Facebook, you will be able to automatically post recent Ticketfly activity back to your Facebook wall. Please refer to the privacy settings in your Facebook account to manage the performance of your Facebook account.

If you use Facebook Connect or the Ticketfly Facebook App, Ticketfly will create a [My Ticketfly] user account for you.  Your [My Ticketfly] account will be governed by the Terms of Service and Privacy Policy located at http://www.ticketfly.com/about/legal-policies/.  If you wish to close your [My Ticketfly] account, you may do so as provided in the Privacy Policy.

Children’s privacy
The Website is not intended for children under 13, and we do not knowingly collect information from children under the age of 13. Children aged 13 or older should not submit any personal information without the permission of their parents or guardians. By using the Website, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the Website.

Visiting our website from outside the United States
This Privacy Policy covers the collection of information on the Website from U.S. residents. If you are visiting the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

U.S. data protection and other laws may not be as comprehensive as those in your country. Please be assured that we take steps to ensure that your privacy is protected.

Changes to this Privacy Policy
We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an e-mail to the e-mail address you most recently provided us in your account, and/or by prominently posting notice of the changes on our website. We recommend that you check the Website from time to time to remain updated as to any changes in our privacy or other policies.

How to contact us
If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties, please contact us by e-mail or regular mail at the following address:

Privacy Officer
c/o Ticketfly Legal
111 Townsend St.
San Francisco, CA 94107
legal@ticketfly.com

Your California Privacy Rights
If you are a California resident, you have the right to request information about how we share certain categories of personal information with third parties. California law gives you the right to send us a request at a designated address to receive the following information:

1. the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;
2. the names and addresses of the third parties that received that information; and
3. if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.

We may provide this information in a standard format that is not specific to you. The designated email address for these requests is legal@ticketfly.com.